Claim Handling


Regional differences in the quality of the transit fuels keep being risk for the shipowners and the charterers. The advanced treatment techniques and the mixture components in the last 30 years have caused a decrease in residual (Fuel Oil) quality. In addition, the request for low sulphur fuel and use of unsuitable blending components have caused problematic products to appear. Unfortunately some the bunkers have become the garbage dump of chemical wastes and organic material. Therefore, engine damages arising caused by the quality problems and time losses have been encountered frequently.

The damages caused by these problems were creating a complex situation due to unqualified crew in charge, insufficiency of documents and evidence, not detaining the representative sample or not maintaining sampling process as it is supposed to be, wrong recording of the consumption documentation, lack of analysis reports or not maintaining them to be a proper guidance. In some cases it was indicating that the apparent characteristics of the fuel quality were similar to each other with the representative sample. However it was not true when a comprehensive analysis made. Linking the engine damages to this situation was proved accordingly.

The most important factor in controlling this situation is taking all representative samples by the ship officials simultaneously with the fueling and to be taken in terms of dripping method from the fuel manifold and detaining it attentively. The personnel should be well aware of the significance of their job, and should take part in the operation without missing any detail and should bear witness to the operation. The product delivered by the authorized staff is now under the responsibility of the buyer. After this stage only the ethical rules and implementations regarding the insufficient or inaccurate conduct of the job are valid. Officially the documents are valid. All documents confirmed. All confirmed documents should be read one by one and well understood. Later on the fuel contract and the binding legal rules get involved and the party in fault compensates the loss and damage. It is utmost essential to update the personnel with regular training programs and seminars. Bunkerist is determined on attaching importance to this issue and on coordinating the activities regarding the follow up that they execute with all their business partners.

•Detain the suspicious fuel samples as long as possible.
•Make sure that the sample for analysis exists and it is maintained.

•The faster and earlier the problem reaches the local supplier, the faster and easier is the solution. Interaction of the fuel with other products and product consumed in full makes the situation harder.
• An extra sample regarding each fuel is beneficial. It is not binding but it makes you gain time. You can have an idea about the product before you use it. It should be kept in mind that the sample emphasized between the lines that is the one detained by the supplier to be final and binding. In case of a problem, the sample agreed on should be sent to analysis immediately.
•Get technical support. Discuss the results and the analytic study with your technical department and the machine producer.
•Discuss controlling the damage and measures for minimizing it with the supplier.
•In case of the fuel is not suitable for usage ordered by Bunkerist as the intermediary, Bunkerist is determined on coordinating all activities conducted with all his business partners regarding the compensation of the damage and loss by the supplier.